Frequently Asked Questions
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Is there a bulk order discount available?
Yes, we offer discounted pricing for bulk purchases. Please contact us directly to receive a customized quote.
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How can I track my order?
Once you place the order, the tracking number will be sent to you via email. Alternatively, you can track your order through your Waggle app account:
- Go to your profile.
- Select "Track Your Orders."
- Enter your order number to view the latest status.
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Can I change or cancel my order after placing it?
Yes, you can cancel your order within one hour of placing it by completing the cancellation request form included in your order invoice.
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What should I do if I receive a damaged product?
If your order arrives damaged, please contact our customer support team immediately for assistance with a return or exchange.
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What is the delivery time for an order?
Orders are typically delivered within 3 to 5 business days. Delivery times may vary based on your location.
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What payment methods do you accept?
We accept all major credit cards, debit cards, PayPal, and other secure online payment methods for your convenience.
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Is there a warranty for the Waggle Pet Monitor?
Yes, the Waggle Pet Monitor is backed by a one-year limited manufacturer’s warranty.
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What is the return policy for the Waggle Pet Monitor?
You may return the Waggle Pet Monitor within 21 days of purchase for a refund, in accordance with our return and refund policy. The product must be in its original condition and packaging.
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Can I cancel my subscription at any time?
Yes, you can cancel your subscription at any time. However, please note that the service will continue until the end of your current billing cycle.
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Can I use my cellular account for a subscription?
No, you cannot link your existing cellular account to a Waggle Pet App subscription. Waggle Pet Monitor comes with built-in Verizon 4G data, which cannot be changed.
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Where can I purchase a subscription?
You can select and purchase your subscription plan directly within the app while activating your Waggle Pet Monitor.
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Can I cancel my subscription using the App?
Yes, you can cancel your subscription directly through the app.
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What is your return policy?
You may return your Waggle Pet Monitor within 21 days of purchase for a refund. The product must be in its original condition and packaging.
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How do I initiate a return?
Contact our support team at support@mywaggle.com or call 855-983-5566 to request a Return Material Authorization (RMA) before shipping the item back.
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Can I exchange a damaged or defective unit?
Yes, if your product arrives damaged or is defective, please contact us immediately. We’ll assist with a replacement as per our warranty policy.
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How long does it take to process a return or replacement?
Once we receive your returned item, please allow 5–7 business days for processing. Replacements are typically shipped within 3 business days after approval.