Waggle Return and \n Replacement Policy

21-Day Return Policy

Eligibility:

Waggle Pet Monitor, WaggleCam, and 4G Camera products are eligible for a full refund (excluding shipping and restocking fees) within 21 days of delivery. The plan will be canceled and a pro-rated refund issued if it's active, excluding monthly plans.

Return Process:

1. Contact Support: To initiate a return, customers must contact Waggle Support. Our team will provide an RMA (Return Material Authorization) form.\n

2. Return Shipping Label: Once approved by the support team, a return label will be issued. Return shipping costs will be deducted from the refund.\n

Pet Monitor: $6 - $8\n
Waggle am: $8 - $10\n
Pet Bowl: $8 - $10\n
RV MiniCam: $6 - $8\n
4G Camera : $10 - $12\n
4G Mini : $10 - $12\n

Requirements:

Items must be returned in original condition with all accessories to be eligible for a refund.

Product Inspection:

Once the returned item reaches our center, it will be inspected for physical or water damage within 2 business days.

Approval and Refund:

The refund will be processed within 3 business days of delivery to the warehouse. If the item is damaged, the return will be canceled and sent back to the customer.

Refund Timeline:

Orders canceled within one hour of purchase are eligible for a full refund, processed within 2 business days.

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Non-Returnable Items

Accessories:

Standalone accessories are not eligible for refunds.

Physical Damage:

Items returned with physical or cosmetic damage are not eligible for a refund.

Other Notes

A shipping label will be provided by Waggle, valid for 7 days. Items must be shipped within this period to remain eligible for a refund.

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Replacement Process

Contact Support:

Customers should contact Waggle Support, and the team will determine if the issue can be resolved remotely or requires a replacement.

Return Shipping Label:

Once the replacement is approved, we will send the shipping label within 24 hours.

Shipping Instructions:

After receiving the return label, customers must ship the device within 2 business days.

Product Inspection:

Upon arrival at our warehouse, the returned product will undergo inspection within 2 business days to check for any physical or water damage.

Replacement Approval and Dispatch:

If the item passes inspection, a replacement will be sent to the customer's shipping address.

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Requirements for Replacement

Item Condition:

Items must be shipped in original condition with all accessories to be eligible for a replacement.

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Replacement Product

Availability:

Replacement products may be either new or factory refurbished, depending on stock.

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Process Timeline

Replacements are typically initiated once tracking details confirm the item is in transit.

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Contact Information

For any returns, replacements, or support inquiries, please contact Waggle at support@mywaggle.com.

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Return and Replacement Policy