21-Day Return Policy

Eligibility:

Waggle Pet Monitor, WaggleCam, and 4G Camera products are eligible for a full refund (excluding shipping and restocking fees) within 21 days of delivery. The plan will be canceled and a pro-rated refund issued if it's active, excluding monthly plans.

Return Process:

1. Contact Support: To initiate a return, customers must contact Waggle Support. Our team will provide an RMA (Return Material Authorization) form.

2. Return Shipping Label: Once approved by the support team, a return label will be issued. Return shipping costs will be deducted from the refund.

• Pet Monitor: $6 - $8
• Waggle am: $8 - $10
• Pet Bowl: $8 - $10
• RV MiniCam: $6 - $8
• 4G Camera : $10 - $12
• 4G Mini : $10 - $12

Requirements:

Items must be returned in original condition with all accessories to be eligible for a refund.

Product Inspection:

Once the returned item reaches our center, it will be inspected for physical or water damage within 2 business days.

Approval and Refund:

The refund will be processed within 3 business days of delivery to the warehouse. If the item is damaged, the return will be canceled and sent back to the customer.

Refund Timeline:

Orders canceled within one hour of purchase are eligible for a full refund, processed within 2 business days.

Non-Returnable Items

Accessories:

Standalone accessories are not eligible for refunds.

Physical Damage:

Items returned with physical or cosmetic damage are not eligible for a refund.

Other Notes

A shipping label will be provided by Waggle, valid for 7 days. Items must be shipped within this period to remain eligible for a refund.

Replacement Process

Contact Support:

Customers should contact Waggle Support, and the team will determine if the issue can be resolved remotely or requires a replacement.

Return Shipping Label:

Once the replacement is approved, we will send the shipping label within 24 hours.

Shipping Instructions:

After receiving the return label, customers must ship the device within 2 business days.

Product Inspection:

Upon arrival at our warehouse, the returned product will undergo inspection within 2 business days to check for any physical or water damage.

Replacement Approval and Dispatch:

If the item passes inspection, a replacement will be sent to the customer's shipping address.

Requirements for Replacement

Item Condition:

Items must be shipped in original condition with all accessories to be eligible for a replacement.

Replacement Product

Availability:

Replacement products may be either new or factory refurbished, depending on stock.

Process Timeline

Replacements are typically initiated once tracking details confirm the item is in transit.

Contact Information

For any returns, replacements, or support inquiries, please contact Waggle at support@mywaggle.com.