Eligibility

21 days of delivery.
If you have an active service plan, it will be canceled and a pro-rated refund will be issued (monthly plans excluded).

How to Start a Return

1. Contact Waggle Support
Reach out to us, and our team will guide you through the process.

2. Shipping Label & Restocking Fee
Once approved, we’ll share a return label. Return shipping and a restocking fee of $10 will be deducted from your refund.

Return Shipping Fee by Product:

• Pet Monitor: $6–$8
• Waggle Cam: $8–$10
• Pet Bowl: $8–$10
• RV MiniCam: $6–$8
• 4G Camera: $10–$12
• 4G Mini: $10–$12

If you opted for the Free Returns and Exchanges, the Return Shipping Fee is FREE and only the restocking fee of $10 will be deducted from your refund.

A Few Things to Keep in Mind

• Please return the product in its original condition with all accessories.
• To keep the return smooth, we ask that items be shipped within 24 business hours of receiving the label.
• After 21 days, products aren’t eligible for a return or refund. However, if there’s an issue and the item is still under warranty, we’ll be happy to help with a replacement.

Inspection & Refund Timeline

• When your product arrives at our facility, we’ll inspect it within 2 business days for any physical or water damage.
• Once approved, refunds are issued within 3 business days.
• If any damage is found, we’ll contact you, as damaged items aren’t eligible for a refund.

Replacement Process

Contact Support: Customers should contact Waggle Support, and the team will determine if the issue can be resolved remotely or requires a replacement.
Return Shipping Label: Once the replacement is approved, we will send the shipping label within 24 hours.
Shipping Instructions: After receiving the return label, customers must ship the device within 2 business days.
Product Inspection: Upon arrival at our warehouse, the returned product will undergo inspection within 2 business days to check for any physical or water damage.
Replacement Approval and Dispatch: If the item passes inspection, a replacement will be sent to the customer's shipping address.
Advance replacement and charge policy: If a replacement device is shipped before the defective product is returned, the customer must send back the defective product within 30 days from the date the replacement device is delivered. If the defective product is not received within this 30-day period, a charge of $50 will be applied to the customer’s card on file.

Requirements for Replacement

Item Condition: Items must be shipped in original condition with all accessories to be eligible for a replacement.

Replacement Product

Availability: Replacement products may be either new or factory refurbished, depending on stock.

Process Timeline

Replacements are typically initiated once tracking details confirm the item is in transit.

Contact Information

For any returns, replacements, or support inquiries, please contact Waggle at support@mywaggle.com.