We had a data security incident that may have involved certain limited personal information and to identify the steps we have taken in response.

What happened

On Aug 5, 2026, we identified unauthorized access to a server used in our test infrastructure. We immediately investigated the incident and determined that certain customers' email addresses and phone numbers may have been accessible as a result. We addressed the issue on the same day, and closed the vulnerability.

What information was involved

Based on our investigation, the information potentially involved was limited to customer email addresses and phone numbers.

We found no evidence that payment information, pet health information and/or other sensitive customer data were accessed in connection with this incident. All payment information and pet health data are encrypted.

What we've done

Upon identifying the incident we:

• Immediately secured the affected environment and remediated the source of unauthorized access

• Completed a thorough internal audit

• Implemented additional monitoring and security measures to reduce the risk of similar incidents in the future

What you should do

Since your email and phone number may have been exposed, we recommend that you remain vigilant about phishing attempts, text messages, and phone calls. As a precaution:

• Do not click links or provide personal information in unexpected emails or texts, even if they appear to come from Waggle

• Be cautious of unsolicited calls requesting account information, passwords, payment information, or other personal data

• Consider using a strong password as a precaution

• Report suspicious communications directly to us at support@mywaggle.com

Questions?

If you have questions about this incident, please reach out to us at support@mywaggle.com

We take the security of personal information seriously, and regret any concern this incident may cause. Thank you for your trust and understanding. We'll continue working to keep your data protected.