Refund policy

Waggle Return and Replacement Policy

 

21-Day Return Policy

  • Eligibility: Waggle Pet Monitor, WaggleCam, 4G Camera and RV Smart Sensor products are eligible for a full refund (excluding shipping and restocking fees) within 21 days of delivery. The plan will be canceled and a pro-rated refund issued if it's active, excluding monthly plans.
  • Return Process:
    1. Contact Support: To initiate a return, customers must contact Waggle Support. Our team will provide an RMA (Return Material Authorization) form.
    2. Return Shipping Label: Once approved by the support team, a return label will be issued. Return shipping costs will be deducted from the refund.
      • Pet Monitor: $6 - $8
      • WaggleCam: $8 - $10
      • Pet Bowl: $8 - $10
      • RV MiniCam: $6 - $8
      • 4G Camera : $10 - $12
      • 4G Mini : $10 - $12
      • RV Smart Sensor - $6 - $8
  • Requirements: Items must be returned in original condition with all accessories to be eligible for a refund.
  • Product Inspection: Once the returned item reaches our center, it will be inspected for physical or water damage within 2 business days.
  • Approval and Refund: The refund will be processed within 3 business days of delivery to the warehouse. If the item is damaged, the return will be canceled and sent back to the customer.
  • Refund Timeline: Orders canceled within one hour of purchase are eligible for a full refund, processed within 2 business days.

Non-Returnable Items

  • Accessories: Standalone accessories are not eligible for refunds.
  • Physical Damage: Items returned with physical or cosmetic damage are not eligible for a refund.

Other Notes

  • A shipping label will be provided by Waggle, valid for 7 days. Items must be shipped within this period to remain eligible for a refund.

Replacement Process

  1. Contact Support: Customers should contact Waggle Support, and the team will determine if the issue can be resolved remotely or requires a replacement.
  2. Return Shipping Label: Once the replacement is approved, we will send the shipping label within 24 hours.
  3. Shipping Instructions: After receiving the return label, customers must ship the device within 2 business days.
  4. Product Inspection: Upon arrival at our warehouse, the returned product will undergo inspection within 2 business days to check for any physical or water damage.
  5. Replacement Approval and Dispatch: If the item passes inspection, a replacement will be sent to the customer's shipping address.

Requirements for Replacement

  • Item Condition: Items must be shipped in original condition with all accessories to be eligible for a replacement.

Replacement Product

  • Availability: Replacement products may be either new or factory refurbished, depending on stock.

Process Timeline

  • Replacements are typically initiated once tracking details confirm the item is in transit.

Contact Information

For any returns, replacements, or support inquiries, please contact Waggle at support@mywaggle.com.